iBox

1 Esti Fiqla - 9 months ago

The staff service is really bad, fierce, refuses to answer questions, even there I was there for 15 minutes and didn't come at all.

because I want to buy it, it's okay to come first, ask for stock IP 13 pink, the answer is very rude, when asked about stock, the answer is don't know and there is no attempt to give other information, even when we asked for another color, they didn't answer, instead they went to get another customer,

very bad experience. I suggest going to ibox in other malls.

5 Andre Surya - a year ago

Well received In time. Indonesian Genuine iPhone12 promax 512G.

5 Gabriel Oscar - 4 months ago

Updated and friendly service. Just perfect if any service centre too

1 Wenny Halim - 5 years ago

I brought my mac book air there to be unlocked because i was hacked. It takes almost a month without any changes or update from the service center. even i had already got confirmation from apple service center in US that actually confirmed that i am the original mac user and my mac is legit. i am actually can proof it with proof of purchased even i bought it online. I will never come back. The technician are cocky and one of the lady customer service is very rude. i will not recommend this service center, i will not buy anything from this place. The sales persons are rude., the technician also rude and work very slow.

2 Alvin Wong Widya Krisnadi - 2 years ago

Accidentally dropped my airpods 2 and lost it. Right side. Went here after confirmation from whatsapp that they are able to order a replacement for idr 1.595.000

Got here, the lady said they dont offer replacement. I asked her to simply ask again and reconfirm. 5 mins she said ok. They are able to process everything. 14 days my replacement would arrive in store.

BUT, their company policy requires that i have to leave the whole airpods with the case during the 14 day wait time. This doesnt make sense at all as my other airpod is still working fine and i could still use it on my left ear.

KEEP IN MIND that being the BIGGEST apple reseller in indonesia, and the fact that they didnt stock any apple parts for repair is simply disappointing. Also, why would i need to leave my not damaged airpods there while waiting 14 days for the replacement to arrive. Oh and k had to pay the 1.595.000 up front too.

The lady seemed also didnt know what she was talking about.

Though i got what i needed, but the whole process seemed like a hassle. Ask for clarity when you come here.

1 Hengky Koko - a year ago

I got ignored, one of their staff literally throw away his face when our eyes met. I had to shout out loud to ask for help. I bought the macbook from another store because of this ibox "hospitality".

1 Yaya Yeye - 3 years ago

The sales and the cashier is working in lowest standard for service in customer, if you want to buy in this store make sure you surely ask the details of the payment. The cashier is so rude with NO ETHICS for service. Very bad for a store able to handle such brand.