Novotel Tangerang

4 Oli Gilpin - 3 months ago

Overall great hotel. Nice rooms, comfortable beds, friendly staff. Main issues: plastic bottles provided for water - meaning considerable plastic waste. Hotel also doesn’t seem to care about environment that much based on a few policies. I think it can improve a lot here.

0 Tania W. S. - 3 weeks ago

We stayed for our Wedding day. Didn't expect arrival and check-in process to be so slow and un-Novotel-like. All centered around unprofessional Sales person Mr. Jekson who didn't give much coordination and didn't even bother to meet us. Security and bellman were very slow, they couldn't point us to available parking slots, and bellman had us waiting with an excuse that their trolley were all occupied, in the end broken trolley was used for us. Room was good, though they gave us a few rooms with wrong bed types (wrong info from Sales). Kudos to Receptionist Ms. Mutiara and Ms. Maria who helped us the best they could to alleviate the problem.

Banquet and kitchen team were great, though some small missed details happened, they swiftly produced solutions, ensuring our Wedding to run smoothly. Thumbs up to Mr. Djodi and Chef Teguh.

Check-out, again bellman and security were slow. We had to wait for 40minutes and they haven't arrived in our room to pick our luggage. In the end, I had to take a vacant trolley and picked up my luggage myself. That's embarrassing.

5 Faiz Patel - 3 months ago

Only if there was an option to rate this hotel a 7 star. Its not the interior that makes a hotel hospitable but the staff and the service and hospitablity they offer. And this hotel and their staff is by far one of the best hotel in the world. And that is on the basis of my experience of travelling to hundreds of hotel around the globe.
Right from the airport pickup staff, to the concierge, to the lady who checked us in, to the room service, laundry service gentlemen till out check out it was an absolute pleasure.

4 Sulton Wibawa - a month ago

I give only a solid-4-stars rating. I usually go to swim here on Lounge floor. The swimming pool is in good condition. If you want to enjoy yourself swimming without any people's disturbance, I suggest you to swim early in the morning.

They also provide a good morning breakfast services that will make you ready to do your daily work that day

4 Nofi Yanti Sari - a month ago

Great location. Good selection of breakfast. Good food. Super comfy bed. Direct access to the shopping mall.

Not a fan of carpet floor in the bedroom.

Booked the room for 8 nights. The lock is broken on my day 6 at 8:15 pm. Had a very long day and all I want just have rest. The staff tried to fix the door but seem it can’t be easily fixed. They offered me to move room but all my stuff is in the current bedroom, I can’t just move as I need to bring my stuff with me. So I waited.

Just sitting at the reception by myself. The reception said sorry. Not her fault but I feel upset cos I’m just tired.

9 pm, the staff came to me told that they have fixed the door.

Gave 4 stars as I need to wait for 40 minutes until the door get fixed.

4 Eetu Salmela - 2 months ago

Very nice hotel. Rooms are clean and modern, service is good but location is not the best. It takes 45min from Jakarta International airport without traffic by taxi. Official meter taxi is approx. 250-350 000 IDR per one way.

4 Theresia Intan - 3 months ago

Standard rooms' size are bigger than average. The layout of the room's also great. Basic amenities and wifi connection are also good. Need more improvement on the aircon; not cool enough on daylight, even when set to lowest temperature and highest fan power. The drain on the wash basin were not quite good so the water drained very slowly. Even the toilet chamber were smelly because of the drainage. Breakfast was great, service was also great. Overall our stay was great! Thank you Novotel!