So C -
a month ago
I've been enjoying shopping to Lai Lai because of varieties u0026 convenient. However, today was a dissapointment: I found items that have expired on the shelves u0026 lack of customer service skills by floor associates. Two female floor associates were giggling u0026 leave me hanging after I asked one of them the expiration date on the packaging (it was written on the front of packaging which I and one of sales associate did not see). Afterwards, one of them use term "o'on" (or stupid) and I was not sure whether it referred to herself or to me. Whether it's customer's confusion or not, as a sales floor associate, you're in charge of providing a good customer experience, assisting people in the store with products or orders with politeness, good manner u0026 informative language.