Ghina Rahmi -
2 months ago
Booked Junior suite for 6D5N. At first we got room on 5th floor though I asked higher floor but the staff said it was full. When we entered, the room was hot and fridge didn't cool. We had the aircon fixed by hotel's technician, but even after 3-4 hours, the room was still hot.
We were given another room. But I was so dissappointed as the room was on the 3rd floor. The room was even uglier, dirty, and many things broken. Door stoppers, bathroom door handle, tissue holder in the bathroom, sinkhole and bath tub hole cover were all broken. The view was ugly, neighbourhood was also noisy. Every night we couldn't sleep well because the sound from traffic. Even late night some people riding noisy motorcycles.
On the 3rd day, the aircon didn't work really well. The room was hot, we all got headache, my baby was also cranky. The technician fixed the aircon but even after some hours, it was cooler but not really cool even until I checked out.
Pro: mini fridge was functioned properly.
For 3 stars hotel, actually the variation was quite a lot and the taste was good enough. But I don't know whether the guests were too barbaric when eating or the staffs didn't aware the food was run out, I always found many things empty and took too long to be refilled.
So surpised that the food we ordered for several time lunches were all delicious though it took forever to be served. The price was also reasonable.
So surpised that the staffs were nice and polite. They greeted me, from front office to the housekeeping. The securities were also helpful.
The housekeepers were excellent. They were available very fast, morning to evening. Also they refilled what had to be refilled everyday eventhough I didn't use it.
*The hotel lobby was big enough. It had some communal seating around the lobby. Also it was nice that they provided some snacks and hot tea in front receptionist for welcome treats, but apparently everybody could take it.
*Pool was located outside of restaurant. The water was cold and the wind was strong at the time we stayed there.
*Gym was also available. But the gym room was so hot, dark and creepy, also smelly.